Refunds and returns policy

Refunds and returns

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of merchandise are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items :

Gift cards
Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In certain situations, only partial reimbursements are granted:

Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, please check your bank account again first.

Then contact your credit card company, as it may take some time before your refund is officially published.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at
info@traktiq.com
.

Sell items

Only regular-priced items can be refunded. Items on sale cannot be refunded.

Exchanges

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an e-mail to
info@traktiq.com
and send your item to the address provided.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the returned item has been received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to you for delivery at a later date, we will send a refund to the gift giver and they will be notified of your return.

Shipping & returns

To return your product, you must send it to the address provided.

You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you’re returning more expensive items, you may want to consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds and returns policy